Network Support Engineer - ONSITE in Boca Raton, FL
Thisrolewill be responsible for supportingcomplexnetwork configuration and infrastructure equipment. The team member will be expected to interact with customers, peers, vendors and partners to resolve customer issues as per contracted SLAs. The engineer will be responsible for projects/moves, adds and changes remotely and at multiple customer sites. Responsibilities
Configuration and migrations of various Cisco network technologies (routers, switches, firewalls & WLAN controllers) while providing superior customer experience.
Provide network hardware/software support and create/maintain documentation and diagrams for multiple clients.
Handle trouble tickets by phone or email to resolve customer and network issues to resolution in a timely manner.
Troubleshoot complex network related issues, including routing, switching, SD-WAN, WAN/LAN failures, BGP and OSPF
Support firewall rule changes on Cisco / Palo Alto / Fortinet or Meraki Firewalls
Proactively review customers' infrastructure and provide recommendations based on findings.
Work within required SLAs for the business and provide regular and frequent status updates.
Ability to go onsite to customer locations when needed
Job Requirements
Working knowledge of OSPF, BGP, STP, Port Channels, MPLS, DMVPN & SD-WAN.
Hands on experience and demonstrated expertise in the following: