The Client Services Manager - Boca Raton, FL Bi-lingual a must!
must be able to handle multiple tasks and balance a workload based on priority of assignments in a highly dynamic and fast-paced environment, be professional, proactive, self- starting, and possess strong motivation to deliver results.
In addition, the manager must have strong oral and written communication skills in both English and Spanish. As the Manager, you will supervise and coach standards, refine and teach policies & procedures and direct staff while striving to continuously improve the client experience. You will handle client requests, day to day coordination and delegation of Client Services Representatives’ assignments and help create ways to motivate team members to excel within our work environment. You will also strive to grow our existing client accounts by devising client strategies, develop client relationships and deliver client objectives.
Manage the Client Service Representatives team.
Delegate the Client Services Representatives’ assignments.
Be the main internal and external point of contact for the department.
Oversee the daily operations of the department.
Work across internal teams and staff to resolve client issues.
Work with clients and vendors to resolve client issues.
Identify, report, track and resolve new issues.
Continuously communicate internally and externally on the status of issues.
Obtain client feedback to help identify department improvement opportunities and recommend solutions.
Develop and maintain relationships with clients.
Ensure that all client requests are executed within assigned service timelines.
Address client inquiries and issues in a timely and accurate manner.
Develop and deliver client presentations as needed.
Refine, document and teach client service processes, policies, and procedures to staff.
Identify process improvement opportunities and recommend solutions.
Conduct regular internal meetings to review department and staff performance.
Motivate staff to meet and exceed department goals.
Continuously communicate internally on the status of the department.
· +3 years of supervisory experience. · +3 year of customer service experience.
Proficient with computers, technology, and the Microsoft suite of applications.
Experience using Jira.
Proven leadership experience managing teams and coaching and mentoring staff.