Director of Engineering

Location: Miami, FL
Date Posted: 05-02-2018
Director of Engineering/Voice/Data - CENTRAL FLORIDA  company experiencing tremendous growth!
 
Director will be responsible for overseeing team of 10 voice and data engineers
Run 40-50 continuous projects at any given time.
Run the day to day operations and oversee all activities of these projects-scheduling etc.
Understands the type of team that needs to be in place to support all those different accounts.
Ability to keep all those different accounts/personalities happy with our service.
 
  • Earn and maintain high-level of customer satisfaction to earn trusted adviser status within account base 
  • Evaluate and recommend additional services to expand product offering 
  • Create service team development plan and lead mentoring effort to ensure bench strength of talent within department 
  • Assist in the evaluation of new technology for internal and external offerings that supports customers' needs 
  • Assess and communicate risks associated with technology-related investments and purchases 
  • Collaborate with company leaders and other department managers to define, design and deliver new services and products 
  • Create and oversee the project plan to fully implement a successful IT offering 
  • Create Services Level Agreements (SLAs) to ensure clear understanding and satisfaction of solutions offered 

Knowledge and Skills Required:
  • Demonstrated ability to interpret technology and market trends to construct technology roadmaps 
  • Knowledge of IT applications, processes and software 
  • Strong organizational and presentation skills 
  • Relationship driven with a strong commitment to customer satisfaction 
  • Wide-ranging understanding of technology solutions needed in a business environment required. 
  • Broad understanding of project management concepts strongly desired. 
  • Bachelor's degree in business administration, computer science or IT related field required. 

10+ years' experience in technical service required with a minimum of 3+ years in a leadership capacity 
Local travel required between Orlando/Tampa/Jacksonville/Tallahassee – work remote or corporate office when not traveling
 
Laurie Roth
President/Sr. Consultant
DSN-IT
561-923-9505
lr@dsn-it.com
www.dsn-it.com
or
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