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Network Support Engineer - Hybrid work model!!

Boca Raton, FL

Join an elite technical team and bring your skills as a Network Support Engineer - PROFIT SHARING/BONUS/UNLIMITED PTO

This role will be responsible for supporting complex network configuration and infrastructure equipment. The team member will be expected to interact with customers, peers, vendors and partners to resolve customer issues as per contracted SLAs. The engineer will be responsible for projects/moves, adds and changes remotely and at multiple customer sites.  
We want to talk to you if you have these skills!!!

  • Configuration and migrations of various Cisco network technologies (routers, switches, firewalls & WLAN controllers) while providing superior customer experience. 

  • Provide network hardware/software support and creates/maintain documentation and diagrams for multiple clients. 

  • Handle trouble tickets by phone or email to resolve customer and network issues to resolution in a timely manner. 

  • Troubleshoot complex network related issues, including routing, switching, SD-WAN, WAN/LAN failures, BGP and OSPF

  • Support firewall rule changes on Cisco / Palo Alto or Meraki Firewalls

  • Work within required SLAs for the business and provide regular and frequent status updates. 

Laurie Roth
President/Sr. Consultant

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