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ServiceNow Developer/Administrator

Miami, FL
Servicenow Developer/Administrator- West Broward County area/healthcare industry

Responsible for driving innovation and operational performance in the deployment of new functionality, services, and products for the Service Management application.
  • Deliver detailed design/architecture plans and solution requirements assessment.
  • Address challenges of systems integration, compatibility, and multiple platform integration.
  • Collaborate with cross-functional teams in driving operating and service excellence
  • Identifies new solutions and opportunities in Service Management
  • Overall administration of the Service Management application.
  • Facilitate and test all system updates and configuration changes.
  • Establish Service Management configuration standards
  • Effectively manage and prioritize implementation tasks effectively
  • Implement and maintain a continuous improvement process.
  • Ensure configuration consistency across development, test and production environments.
  • Plans, organizes, and controls the activities related to Service Management application.
  • Oversees the assignment of duties, and responsibilities to employees.
  • 3-5 years of IT work experience in systems administration, programming, or design.
  • ServiceNow administration experience preferred.
  • Project Management experience is a plus.
  • Working knowledge of ITIL practices.
  • Experience with Service Management modules including- Incident, SLA, Surveys, Change, Problem, Service Catalog, Configuration Management, LDAP, SSO, MID Server
  • Working knowledge of the web applications, networks, protocols and email (SMTP, POP3).
  • Definition of business requirements, determine scope, estimate work effort and project duration is a plus
  • Ability to work on various assignments simultaneously.
  • Knowledge of policies and practices involved in the human resources function
  • Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
  • Bachelor of Science degree (or equivalent) in related area of study (Computer Science, Information Technology, or other) preferred.
Laurie Roth
President/Sr. Consultant
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